Shipping Policy
Shipping terms for your iSCO Designs product is as follows:
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Ireland FREE Delivery
- FREE for orders over €5,000.00 (after VAT).
Expect delivery in 5-10 business days
Ireland Standard Delivery
- €20.00 for orders up to €500.00 (after VAT).
- €75.00 for orders between €500.00 to €5,000.00 (after VAT).
Expect delivery in 5-10 business days
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International FREE Delivery
- FREE for orders over €5,000.00 (after VAT).
Expect delivery in 7-30 business days
International Standard Delivery
- €20.00 for orders up to €500.00 (after VAT).
- €75.00 for orders between €500.00 to €5,000.00 (after VAT).
Expect delivery in 7-30 business days.
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Please Note:
For deliveries outside the EU, customs duties, taxes, or import charges may apply. These fees are determined by the destination country and are the responsibility of the customer.
Under normal circumstances deliveries will be dispatched within 72 hours but you should allow 5 business days before contacting us regarding the same.Â
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TRANSIT, HANDLING & ORDER CUT OFF TIME FOR STANDARD SHIPPING
Generally, shipments are in transit for 5–10 working days (Monday-Friday).
Order cut off time will be 04:00 PM and time zone (GMT-04:00) Atlantic Standard Time (Blanc-Sablon).
Order handling time is 0-3 business days (Monday to Friday).
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DELIVERY TERMS
We use the GLS Couriers to deliver items and sometimes the National Post (for the UK).
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CHANGE OF ADDRESS
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at marketing@iscodesigns.com.
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CANCELLATIONS
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our Refund Policy.
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PARCELS DAMAGED IN TRANSIT
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service via email: marketing@iscodesigns.com. If the parcel has been delivered without you being present, please contact customer service via email: marketing@iscodesigns.com with the next steps.