If you’re looking to return or exchange your order for whatever reason, we're here to help!
We offer free returns or exchanges for art prints within 30 days of receiving your order, if your print arrives damaged or should you wish to return/exchange it. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and exchange policy:
1. Discounted items are final and cannot be returned or exchanged.
2. Returned items must have tags/dockets still on and be returned in original packaging
To initiate a return or exchange, please complete the following steps:
1. Send us an email at f.lanuza@iscodesigns.com with a description and photo of the damaged item (if that is the case), or that you would simply wish for a return/exchange. Also include the Order ID and the email address you used to order the item.
2. Then print off the order receipt and INCLUDE this in the return item you are posting so we know who the package is from, so we can deal with the return as fast as possible.
3. For returns/exchanges, kindly ensure that the item is repackaged correctly to ensure that it will arrive undamaged.
The send the products by mail back to us at:
ISCO Designs
Portnard
Cappamore
Co. Limerick
V94 XY0H
Our contact number is (+353) 086 272 3996
ISCO Designs will not refund the delivery charge of the initial carriage to you, but will refund the cost of the products.
We can refund in a matter of hours if needed.
Thanks for your continued support!
